This policy applies to LPG cylinders, valves and manufactured products made by VietnhatGas. The warranty period for each product line is stated in the contract and the factory inspection sheet. Below are the warranty coverage, exclusions, return and replacement conditions, and the procedure for submitting a claim.
1. Warranty coverage
VietnhatGas warrants against defects arising from the manufacturing process, including:
- Material defects.
- Weld defects.
- Coating defects.
- Valve fitting defects.
- Products that fail to meet the technical specifications committed to in the contract and inspection records.
2. Warranty exclusions
- Cylinders that are dented, deformed, burned or corroded due to use or storage not in accordance with instructions.
- Cylinders that have been repaired, welded, had their valves replaced or been repainted by another party.
- Cylinders past their periodic inspection date under the legal regulations on pressure vessels.
To keep your warranty rights, use and store cylinders according to the instructions, do not let other parties repair, weld, replace valves on or repaint the cylinders, and keep track of each cylinder's periodic inspection date.
3. Returns and replacements
- Products with manufacturing defects are replaced or remedied as agreed in the contract.
- Goods manufactured to custom designs and private labels (OEM · ODM · OBM) cannot be returned due to a change in requirements.
4. Warranty claim procedure
- Send the batch information, serial numbers and photos of the defect to vietnhat@vietnhatgas.com or call our hotline 1900 4656.
- VietnhatGas inspects, determines the cause and responds with a proposed solution.
- Recall, replacement or remedy according to the agreed solution.
5. Information to prepare
To speed up the inspection, please have ready:
- The contract number and batch information.
- The serial number of the defective cylinder or product (the serial number is embossed on the cylinder body).
- Clear photos of the defect location.
- The factory inspection sheet for the batch, which states the warranty period.
Transport damage found on receipt is handled under our delivery policy.